Free Has No Forcing Function
A few weeks ago we ran a free week of live AI training. Eight people registered. Not one of them walked through the door on day one.
I want to be careful about how I tell this, because the easy version is wrong. The easy version is that people are busy, or flaky, or that they never really wanted it. That is not what happened, and believing it would have cost us the actual lesson.
Here is the actual lesson. A thing with no cost has no deadline, and a thing with no deadline never happens.
That is not a statement about our training. It is a statement about how work gets scheduled, and once you see it you will see it everywhere in your own practice.
You already know this. You have just never named it.
Think about the free consultation you offer. You block thirty minutes, you show up, and roughly half the time the other person does not. Now think about the last time a client failed to turn up to a meeting they were being billed for. It happens, but it is rare, and when it does happen they apologise.
Same person. Same calendar. Different forcing function.
Think about the client who has not sent you their bank statements. You have asked four times. They are not avoiding you and they are not disorganised in the rest of their life. Nothing in their week makes Tuesday the day it has to happen, so it keeps being next Tuesday, and it has been next Tuesday since June.
Think about the software your firm pays for and nobody opens. Think about the CPE you buy in January and watch on the thirtieth of December. Think about the process documentation you have been meaning to write since the last busy season nearly broke you.
None of that is a motivation problem. It is a structure problem. There is no external event that makes the thing happen on a particular day, so it happens on no day.
What the people who finished had in common
We have run these weeks for a while now, and the pattern among the people who actually completed them is not what I expected.
It was not seniority. It was not how technical they were. It was not even how much time they had, and some of the people who finished were in the middle of an extension deadline.
The people who finished arrived with one specific piece of their own work in mind. Not "learn AI." Not "see what this is about." Something closer to: I am going to stop rebuilding the same client onboarding packet from scratch every time. Or: I want the job costing report my construction client keeps asking for. Or: I am done writing the same three emails chasing documents.
They had named the job before they arrived. So each session had a thing it was for, and missing a session cost them something concrete rather than something vague.
The people who did not finish had signed up for a category. A category will wait for you indefinitely.
Three things you can do with this tomorrow
This is the part that is worth more to you than anything else in this post, and it has nothing to do with AI.
Put a date on the free things. If you offer a free review, a free consultation, a free cleanup assessment, give it an expiry that is real and hold it. Not to be pushy. To give the other person the forcing function they do not have.
Make the first step require something from them. Not payment. Effort. Ask for the three questions they want answered, or the one report that never balances. A person who has done five minutes of work before the meeting shows up to the meeting.
Name the job, not the category. "Let's talk about your bookkeeping" is a category and it will drift for months. "Let's get your March and April reconciled before the extension" is a job and it has a shape and an end.
We are taking our own advice on all three.
Which brings me to the part I have to tell you plainly
We are stopping the free weeks. The week of October 5 to 9 is the last one we will run.
Not because it failed. Hundreds of people have come through them and a good number walked out with agents they still use every week. We learned more from running them than from anything else we have built.
We are stopping because a thing with no price collects a lot of people who are never going to come, and every one of those empty seats was a seat somebody else would have used. We would rather build the next thing with a forcing function inside it than keep running something that quietly depends on people being unusually disciplined.
There are two left.
September 28 to October 2. Register by Friday September 25 at 11:59 PM Eastern.
October 5 to 9. Register by Friday October 2 at 11:59 PM Eastern.
One hour a day, live at 3 PM Central, every session recorded. It is hands on, so you build on your own client work instead of watching a demo. Complete the week, live or on the recordings with the work done, and you keep any five AI agents from our library. No cost, no card, nothing that renews.
https://humansplusagents.ai/legacy-sbc-aia
Before you register, do the thing I just described. Name the job. Write down one piece of work you are tired of doing by hand, and bring that. Do not come to learn AI. Come to kill one specific task and walk out with the thing that kills it.
If a whole week is not realistic, take one agent free instead and keep it. Runway, pricing, job costing, reasonable comp, chasing documents. Pick the one that matches the job you just named.
https://aiaccounting.legacysbc.com/claim-agent
And the community is here either way, free, for as long as it is useful to you.
https://www.facebook.com/groups/1024923770013348
One last thing
I have thought about that empty room more than any of the good weeks. Eight people wanted the thing enough to put their name down, and the structure around it was not strong enough to get them into the seat.
That is on us, not on them. It is also the single most useful thing anyone has taught me about running a practice this year, and it did not come from a conference.
AI does the typing. You make the judgment calls. But neither of those happens on a day that nothing forces.
Two weeks left.