Things I have said out loud to my computer this week
I work alone a lot of the day, which means nobody is around to hear me talking to a machine.
I have decided this is fine. I have also decided to write some of it down, because looking at the list I realised it was not a list of complaints. It was a transcript of someone doing their job.
Here is the week, more or less in order.
"That is not what I asked."
Said at least daily. Usually about something that was, in fairness, quite good. Just not the thing.
"Where did you get that number?"
The single most important sentence in this whole business. I say it to AI. I say it to staff. I have said it to a bank. It is the question that separates a professional from an audience.
"I did not ask you to be confident."
This one I say with real feeling. The tone is always so certain. The certainty is not attached to anything.
"Yes, but which client."
Because it will happily give you a beautiful, general, entirely useless answer about all clients everywhere.
"No."
Just that. No elaboration. It is surprisingly effective and deeply satisfying.
"Show me the source or take it out."
This is the one I would tattoo on the inside of my eyelids if I could. If it cannot tell you where something came from, it does not go in a file with your name on it.
"Nobody talks like that."
Said about a client email it drafted for me, which used the word "leverage" twice and "synergies" once. I do not employ people who write like that and I am not going to start now.
"You made that up, didn't you."
It had. It was very sorry about it. Being sorry does not unfile a return.
"Stop apologising and just fix it."
See above.
"Okay. That one was actually good."
Said quietly. Grudgingly. Once, possibly twice.
And finally, the one I will defend to my last breath:
"Thank you."
I have said thank you to it more than once this week. I am aware of how that sounds. I do not wish to discuss it.
One more confession, and then I will stop
I call it Claudette when I am happy with it.
I call it Claude when I am not.
I did not decide to do this. I noticed I was doing it, somewhere around Wednesday, and then I could not stop noticing. Claudette gets the good work, the draft that came back better than I had any right to expect, the thing I actually used. Claude gets the made-up figure and the email full of synergies.
I am not going to defend this either. But I will say that if you have ever caught yourself using a different tone of voice with a machine depending on whether it just helped you or just wasted twenty minutes of your life, you already understand the entire relationship. It is the same voice you use with a talented junior who is having an off week.
Here is what I noticed when I read the list back
Not one of those sentences is about typing.
Every single one is a judgment call. Is that the right number. Is that the right client. Does that sound like a human being wrote it. Where did that come from. Is that good enough to go out with my name on it.
That is not a list of things going wrong. That is a transcript of supervision, which happens to be the actual job now.
I have watched a lot of people meet these tools for the first time, and the ones who struggle are almost never the ones who cannot write a clever prompt. They are the ones who accept the first answer. They read something confident and well-formatted and they assume confident and well-formatted means correct, because for their whole working life those two things have travelled together.
They do not travel together any more. That is the entire adjustment.
AI does the typing. You make the judgment calls.
And the uncomfortable truth is you cannot learn to make those calls by reading about them. You learn it the way you learned to review a junior's work, which is by looking at a great deal of work that is nearly right and developing a nose for the nearly.
Which brings me to the thing with a date on it
We run a free week of live AI training with Steve Cunningham, and it is the last one.
Monday 28 September to Friday 2 October. One hour a day, live at 3 PM Central, every session recorded.
There was going to be a week in October. There is not any more. So this is genuinely it, and I would rather say that plainly than dress it up.
The good news, and the reason I am writing this on a Friday instead of panicking: we have had so much coming in this week that registration stays open right through to Friday 25 September. You have a full week. Nobody is being hustled.
What actually happens in it: Steve puts a real piece of work in front of you and you build something. Not a webinar about AI. Not forty slides on the future of the profession. You bring one job you are tired of doing by hand and you leave with the thing that does it, and more to the point, with some idea of when to argue with it.
No card, nothing renews, and nothing is sold to you during it.
Register here: https://humansplusagents.ai/legacy-sbc-aia
One suggestion, since I have been on both sides of this. Do not come to learn AI. Come with one specific, tedious, recurring job that you privately resent. That is the difference between the people who finish the week and the people who drift off on Wednesday.
And if anyone catches you saying thank you to it, send them this.
Yvonne Razo is the founder of Legacy Small Business Consulting, CFO of Simple Academy, and co-founder of AI for Accounting. If a whole week is not realistic, claim a free agent instead and keep it either way. The community is free and open, and will stay that way long after the last free week has gone.